Surviving an Angry Customer

http://assignments.ds106.us/assignments/survival-video/ (four and a half stars)

For this assignment I had to make a video of how to survive something. I made a video on how to survive an angry customer because that can be a big problem sometimes in the hotel business. Over time you get used to people being rude and learn better techniques of how to deal with them. This video is mainly for new employees so that they have a better understanding of what to do in this type of situation. Most of the time I would tell them to just come get me to deal with it, but they should also know the normal protocol.